We aim to dispatch all orders as quickly as possible while maintaining the highest quality for our personalised and engraved products. Delivery times vary depending on whether the item is personalised and the delivery method chosen at checkout.
All orders are sent from our workshop in Great Yarmouth, Norfolk.
1. Processing Times
Personalised Items
Personalised items require time to design, prepare, and engrave. Typical processing time is 1–3 working days. This may extend slightly during busy periods.
Non‑Personalised Items
Usually dispatched within 1 working day.
If you need an urgent order, please contact us before purchasing.
2. Delivery Methods
We use trusted UK carriers such as Royal Mail and Evri. Delivery options shown at checkout may include:
- Royal Mail 2nd Class (Economy)
- Royal Mail 1st Class
- Royal Mail Tracked 24 / Tracked 48
- Evri Standard
- Evri Next Day
Available options depend on the size and weight of your order.
3. Estimated Delivery Times
- Royal Mail 2nd Class: 2–4 working days
- Royal Mail 1st Class: 1–2 working days
- Tracked 24: Usually next working day
- Tracked 48: 2 working days
- Evri Standard: 2–4 working days
- Evri Next Day: 1 working day
These are estimates provided by the carriers and are not guaranteed.
4. Delivery Delays
Once your order has been dispatched, delays caused by the courier are outside our control. If your parcel is delayed, we recommend:
- Checking the tracking link (if applicable)
- Allowing a few extra days during peak periods
- Contacting us if the parcel appears lost
We will always help where we can.
5. Delivery Address
Please ensure your delivery address is correct at checkout. We cannot refund or replace orders delivered to an incorrect address provided by the customer.
6. Damaged or Missing Items
If your order arrives damaged:
- Contact us within 48 hours
- Include photos of the packaging and the item
We will replace or refund the item promptly.
If your parcel is missing, we will work with the courier to resolve the issue.
7. International Delivery
At this time, we only deliver within the United Kingdom.
8. Contact Us
If you have any questions about delivery, contact us at:
support@rwtcreations.co.uk
Or write to us at:
RWT Creations
27 St Hilda’s Crescent
Gorleston
Great Yarmouth
Norfolk
NR31 7QP