At RWT Creations, every item is made with care, especially our personalised and engraved products. Because these items are created uniquely for you, we are unable to accept returns if you simply change your mind. However, if there is ever an issue with quality, damage, or an engraving error, we will put it right quickly.
What Can Be Returned
You can return:
- Non‑personalised items in unused, original condition within 30 days
- Personalised items only if they arrive damaged, faulty, or incorrect due to our mistake
Non‑Returnable Items
- Personalised or custom‑engraved products (unless faulty)
- Gift cards
- Digital downloads
- Health or personal‑care items
- Perishable goods
Refunds
Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5–7 working days.
Late or Missing Refunds
If your refund has not appeared:
- Check your bank account
- Contact your card provider
- Contact your bank
If you still need help, email us at support@rwtcreations.co.uk.
Sale Items
Sale items are non‑refundable unless faulty.
Exchanges
If your item arrives damaged or defective, we will happily replace it with the same product. Please email support@rwtcreations.co.uk with your order number and photos of the issue.
Returning Your Item
Please send returns to:
RWT Creations
27 St Hilda’s Crescent
Gorleston
Great Yarmouth
Norfolk
NR31 7QP
Customers are responsible for return postage unless the item is faulty. We recommend using a tracked service for peace of mind.
Need Help?
If you have any questions about returns or refunds, contact us at:
support@rwtcreations.co.uk